Credit Control Team Leader at Airtel, Tanzania
1. JOB PURPOSE
(Briefly describe the general purpose of the position or its significance from the organisation's point of view
and how it contributes to the overall mission/objective of the organization in the box below).
Manage the credit control Collection section in the Customer Care Division to oversee Postpaid Customers
collection
3. KEY ACCOUNTABILITIES
• Supervises Credit Control Team
• Ensures that post paid credit procedures are in place and enforced at all times
• Continuous Credit Control Processes Improvement
• Control debt collection Agency
• Debt collection • Verifies the correctness and completeness of post paid
bills for timely production and oversees printing and
distribution of the bills to the Customers
• Ensures that all payments are updated on a daily basis
also payments received from customers through direct
Banking are posted in TABs system.
• Makes thorough follow-up of due debts and collection of
outstanding balances by putting up a proper dunning
processes
• Initiates an Overdue Reminder Note to customers and
proper follow-up on response.
• Liaises with Corporate Sales Department on customer
problems that may affect debt collection targets
• Account Reconciliation • Timely reconciliation of accounts under Credit Control
Portfolio
• Prepare various analytical reports and statistics as
required by the business on a timely basis.
4. DIMENSIONS
(List the significant numerical data which will reflect the scope and scale of activities concerning this job).
Financial Dimensions
(These should be quantifiable numerical amounts like annual budgets, opex, capex, annual revenue etc.)
Other Dimensions
(Indication of some of the significant volumes associated with the job like number in team/ staff handled
subscriber base, etc.).
5. SKILLS & KNOWLEDGE
(State the minimum acceptable proficiency for this job. Do not state incumbent-specific information)
• A university degree in Commerce and Accounting with CPA (T)
Relevant
Experience (Type of experience and minimum number of years)
• At least 3 years experience in credit control or financial accounting of a
dynamic business industry preferable in telecommunications sector.
• Sound knowledge of IT Administration Software
• Sound knowledge and hands on experience in working with Oracle/Homisco.
Other
requirements
(Behavioural etc.)
• Good organizational and team work skills
• Ability to quickly react to the changes;
• Ability to work on tight deadlines
• Self motivated, enthusiastic, energetic
• Excellent and effective communications skills, both orally and in writing
Proficient in English and Swahili
• Attention to detail
• Ability to remain calm
• Confident, assertive
APPLICATION INSTRUCTIONS:
To apply, please email your CV to: recruitment@tz.airtel.com with Position Title on the email subject line. The deadline for sending applications is 21st May, 2014
