Bank Operation Officer 3 positions at Tanzania Postal Bank
organized Bank Operation Officer 3 positions) to join the Technology and Operations
team based in either Ilala-DSM, Iringa or Moshi branch respectively.
Reporting Line: Supervisor
Locations: Ilala, Moshi or Iringa branch
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Competitive Remuneration
Essential Duties and Responsibilities:-
Guide prospective customers who come over the counter for enquiries.
Coordinate all counter activities while ensuring that quality service is provided to
customers.
Receive Cash and Cheque deposits
Posting Transactions
Verify teller proof of cash and teller proof of cheques against actual documents
by ticking and signing the printouts.
Scrutinize internal vouchers to ensure that they are properly drawn and
authorized in line with the approval limits.
Handle Foreign Exchange Transactions
Cross sell Banks Products to Customers
Affixing photographs in new/continuation customer pass books
Correspond with Cards custodians on issues relating to ATM cards, check reports
in order to solve customer complaints.
Any other duties as may be assigned by Supervisor/BFO from time to time.
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services”. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.
Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
Report Suspicious Transactions
Ensure you comply with Money Laundering Prevention as per Bank Policy, Know
your Customer(KYC)/Customer Due Diligence (CDD)
Issue new passbooks and ID cards to new customers.
Scrutinizing and short casting customers passbooks before making payment on
customer’s accounts
Computing and charging commissions, interest and all other bank charges on
customers.
Fill delivery notes/registers for items moved from one office to another by post of
dispatch.
Balancing teller’s cash at the closure of business daily.
Check and sign back-office entries raised by the respective clerks/tellers.
Prepare Bank reconciliation statement timely and accurately.
Reconcile and clear all suspended transactions
Filing/bundling records for safe keeping in the record rooms.
CONTRIBUTES TO
Customer – Service Delivery/Enquiries
Efficient and Quality Service to Customers
KEY PERFORMANCE INDICATORS
Customer Satisfaction
Individual Productivity and Turnaround time
Minimum Cash Differences
Accuracy of Transactions Postings
FOR GRADING PURPOSES - DIMENSIONS
Tellers are not permitted to hand cash to another staff member to pass on to
a customer. Similarly, tellers should not accept cash from other staff
members depositing cash on behalf of customers. Tellers must lock their cash drawers and remove the key whenever they leave
their counters.
Whenever a teller/cashier does not perform teller duties for more than 3
working days, his/her cash till should be emptied out and the cash
surrendered to the Cash custodians.
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor Degree/Advanced Diploma or equivalent qualification
Experience:
At least 1 year of relevant Banking experience
Working knowledge of Equinox Functionality
Attention to details
The position will attract a competitive salary package, which include benefits.
Applicants are invited to submit their resume (indicating the position title in the
subject heading) via e-mail to: recruitment@postalbank.co.tz . Applications via
other methods will not be considered. Applicants need to submit only the Curriculum
Vitae (CV) and the Letter of Applications. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures.
Tanzania Postal Bank is an Equal Opportunity Employer and is very
committed to environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health and safety
management. If you are not contacted by Tanzania Postal Bank within seven (7)
days after the closing date, you should consider your application as unsuccessful.
Late applications will not be considered. Short listed candidates may be subjected to
any of the following: a security clearance; a competency assessment; physical
capability assessment and reference checking.
Please forward your applications before 07th April 2014
